Head of Client & Marketing Delivery

Salary: £80,000 FTE, pro‑rated to 3 days per week - is this a role you can help with? I'd like someone to be in my office 2 of these 3 days or out with clients
 
This role exists to take senior client ownership off Vanessa's plate, allowing her to step back from day-to-day account delivery and focus on the wider business.
You'll lead strategy and delivery across three complex, high-value technology accounts, acting as the senior, trusted point of contact for clients and the internal teams supporting them.
This is a hands-on leadership role: setting direction, owning the relationship, and making sure nothing drops — while still being close enough to the detail to get things done.
The clients
The three key accounts include:

• A European cyber security business
• A UK-based AI / business process automation company
• A tech consultancy

All three operate within technology channels, working across vendors, partners, and GTM distribution models.
The ideal person will understand:

• What it's like to work client-side vs agency-side
• How vendors and partners operate, and what each side needs
• The pace, volume, and pressure that comes with channel-driven GTM environments

Industry background matters less than having lived and breathed technology channels and understanding how GTM actually works in practice.
What you'll be responsible for

• Taking full ownership of three senior client relationships
• Setting and owning account strategy, then working with delivery teams to execute it
• Acting as the day-to-day lead for clients — confident, credible, and calm under pressure
• Owning the communications cadence so clients feel informed, supported, and secure
• Keeping delivery moving at pace without compromising quality
• Knowing when to escalate, when to challenge, and when to push back — without ego

Most importantly, this role is about what you take off Vanessa's plate: senior client thinking, decision-making, and leadership that she currently has to stay too close to.
The team you'll work with
Each account is supported by:

• 3 people directly managing the account
• A blended team including an SMM and JMM
  • One is experienced and well-nurtured
  • One is newer and still developing
  • One account has a standout "superstar" who can be leaned on

You'll also work with:

• A delivery team based in Pakistan
• Two SMMs in South Africa
• Internal consultancy (marketers), plus creative and development teams

There are strong processes in place — reporting, structure, and ways of working are solid. Where things slip is purely volume and pace, not chaos. Your role is to bring clarity, prioritisation, and leadership when things get busy.
Over-communication is essential, especially across time zones.
What they're really looking for
This is not a passive account manager role. They want someone who:

• Is a leader and a doer
• Is comfortable owning accounts end-to-end
• Has the confidence and gravitas to challenge internally and externally
• Builds trust quickly with clients by clearly "getting it"
• Leads conversations naturally — not scripted, not ego-driven
• Can direct teams without arrogance

Cultural fit matters. You'll be working closely with:

• Head of Creative (5 years' tenure)
• Head of Performance Marketing

Arrogance is a hard no. Confidence, yes. Ego, no.
Working pattern & practicalities

• 3 days per week (this is a genuinely manageable workload)
• Expected to be local enough to come into the office and attend client meetings
• Roughly 2 days in the office, with occasional face-to-face client time
• This role is not being advertised on LinkedIn

Salary

• £48k pro-rata
• Some flexibility for the right person, but ownership and accountability are non-negotiable